We sincerely hope that you enjoy your purchase, but if for whatever reason you need to return or exchange an item, we're here to help.
You have 30 days from receipt of your item to request a refund or exchange.
To be eligible for a refund or exchange, your item must be in a new and unused condition.
Any returned item not in its original condition, is damaged or missing parts for reasons not due to our error, are ineligible for a refund.
Due to the nature of these items, custom orders cannot be returned or exchanged unless they arrive damaged or defective.
REFUNDS AND EXCHANGES
To initiate a return or exchange, please email your request to: firstname.lastname@example.org
Once your return is received and inspected, we will send a receipt notification via email.
If your returned item is eligible, the refund (excluding the return shipping cost) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
You are responsible for the shipping costs to return your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.